Introduction to Miller Group
The Miller Group has been in existence for over 100 years. This family owned business, based initially in Scandinavia, has consistently produced practical and inventive products within that time.
The company continues to be family owned and actively encourages innovation and forward thinking within the company, both in Sweden and the UK. This has resulted in a continued reputation for Miller as a centre of excellence for the highest quality products and impeccable standards of customer service.
Miller from Sweden and our Customers
The UK division began trading over 25 years ago, and since then Miller from Sweden UK have become synonymous with premium quality bathroom furniture and accessories in the mind of the discerning British consumer.
Miller from Sweden UK hold the same ideals as our parent group, and we have forged strong relationships with our customers, which allow us to appreciate their needs and requirements. There are exciting times ahead, and we firmly believe that Miller from Sweden UK can be an integral part of that future with our customers and the end consumers.
There are many synergies between our customers and Miller from Sweden, including consistently high standards of products and service, coupled with the tastefully classic, yet contemporary styles.
Additionally, Miller from Sweden believe that our expertise in bathroom furniture and fittings will complement our customers' ongoing experience in this area. This may be particularly evident in the specialist merchandising service we can provide to you which will not only increase the business but also the company profile and consumer awareness.
Product Quality
Innovation, high quality materials and processes have been at the heart of this company through three generations. The same strong ideals and purpose are as important to the company in the twenty first century as they were in the very beginning.
Miller do not market ‘off the shelf’ ranges that can be easily obtained in the Far East, as it is our principles that ensure that each of our products is unique and in this instance been designed specifically with our customers in mind.
Miller owns the factory in Sweden and hence their rigorous safety and quality standards are applied. All wood with mirror glass components produced there apply to Swedish manufacturing standards which are equivalent to BS 7449, BS 7376 and BS 6206 or ISO 9002. Miller from Sweden are themselves accredited to the ISO 9001.
Glass components within both our furniture and accessory ranges are purchased from various third parties.
a. At all times we only use toughened glass with extra thickness (8mm) and we insist that all glass supplied to us complies with the standards stated above.
b. Our mirrors are sealed at the rear and are also produced to a thickness of minimum 2.5mm and comply with glass standards stated above.
Our manufacturing partners in the Far East produce the majority of our metal accessories and our managing agents ensure that they continue to attain the local and international manufacturing standards of both quality and safety, which again comply with the universally accepted ISO 9001, and meet our own exacting standards.
Upon arrival in the UK all stock will be quality checked once again, under the supervision of our Warehouse Manager, thereby providing another level of product quality assurance.
Order Capture and Delivery
Miller from Sweden have a highly professional sales order office based at Thame. Your account will be assigned to a specific member of this team who will be responsible for all order capture and be the ‘one stop shop’ for all questions, queries and orders from you.
We also have the capacity to process orders and invoices through EDI, should that be your desired order capture route.
The supply of spare parts and replacements would also be handled by our UK operation along a similar logistical supply chain.
